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Folder types
Each folder has one type. Pick the type that matches what callers should do in that folder.
Quick chooser
| Callers should… | Type |
|---|---|
| Press 1 / 2 / 3 to choose a department | Menu |
| Hear several files in order (lectures, messages) | Playlist |
| Hear one notice, optional repeat key | Announcement |
| Leave a recording | Record |
| Listen to saved messages | Voicemail |
| End the call | Hangup |
| Enter a phone number (or similar digits) | Collect |
| Store values for later folders | Set variables |
| Read rows from a data file out loud | File read |
| Save a line to a data file | File write |
| Look up or post to your web service | External API |
| Build a menu from a web service | API menu |
| Read a list from a web service | API list |
| Dial an outside number | Transfer |
| Join a shared room on this number | Conference |
| Branch on time, weekday, or a saved value | Condition |
| Repeat a child folder N times | Loop |
Enter a file number then # | Catalog |
| Resume a saved lecture | Bookmark |
| Answer scored questions or a keypad survey | Quiz / questions |
| Charge a card | Payment |
| Identify / add / check points | Points folder |
On every type
When your plan includes them:
Any keypad press stops the current audio unless that file is marked to play through.
Types that are not in your plan still appear in these docs. In the portal Docs tab they show Upgrade required.