Phone SystemOperator guide

Set up folders, recordings, and call flows in the portal. Written for the screens and controls you use every day.

Portal pages

Files, folder settings, general settings, recordings library, call history, live calls, and points.

What each type does on the call, which settings appear, and when to pick it.

PIN, access lists, language, keypad shortcuts, and what happens when a folder finishes.

Copy a working main-menu layout, then adapt it to your number.

Public site (docs.*) shows the full operator guide.
Docs tab in the portal is the same guide. Features that are not on your plan show Upgrade required instead of looking missing.

If a control is not in your portal, it is hidden by access settings. The docs still explain it so you know what an upgrade includes.

I want to…	Open
Learn the portal layout	Portal overview
Add folders and audio	Folders · Files
Build “press 1 / press 2”	Menu · Main menu example
Play a list of recordings	Playlist
Take a card payment	Payment
Keep a points / stars ledger	Points system
Speak numbers or money in a prompt	Spoken tags